Making a difference – USAHello impact report

Here are ten ways we are making a difference:

1) Providing a trustworthy place for newcomers to find answers to the questions they face in their daily lives

Helping newcomers understand life in the U.S.

In 2018, more than half a million visitors used USAHello’s website (formerly the Refugee Center Online) to help them build new lives in the United States. Our resources section is making a difference because it helps newcomers learn about American systems, adjust to American culture, and find resources to further their educations and help them find jobs or move to living wage employment. Our five most popular topics are:

1) American values
2) Scholarships for refugees and immigrants
3) Rights and laws in the USA
4) Free and affordable legal resources
5) Online English language learning programs

Most of our site visitors are between the ages of 18 and 45, and they come from all 50 states.

One of the most common requests USAHello receives is for information on scholarships for newcomers. This isn’t surprising because most newcomers when they arrive in the USA say that their most important goal for themselves and their families is to “get an education.” Felix, a 17-year-old refugee from the Democratic Republic of the Congo was delighted when he heard from us about a new scholarship opportunity from GoGo Charter. “Knowing there are opportunities like this scholarship make me believe I can succeed,” said Felix.

2) Preparing future American citizens

Becoming a citizen

We had 8,500 active learners enrolled in our free US citizenship preparation class in 2018. Every learner who has completed the course has also passed the final practice quiz at above the rate they would need to pass their civics exam during the naturalization process. For the actual civics exam, there are 100 total potential questions; newcomers must answer a random mix of 10 of those questions and get at least 6 right to pass. One feature of our class is that the final practice quiz consists of all 100 actual questions with 10 randomly generated questions on each quiz. Students take the quiz as many times as they need. Our initial data showed that, of those who have completed the course, more than 40% have already become US citizens.

One new  citizen said, “The citizenship class taught me a lot about American history. I was trying to study just the questions and answers before I found the citizenship class, but it wasn’t sticking in my head. The citizenship class teaches the history and then it asks you the questions. I found that having read about the history I found it easier to answer the questions and remember the answers because I knew what I was talking about then. I learned a lot by using the citizenship class.”

3) Connecting newcomers to resources with FindHello

FindHello app

FindHello is a unique database built just for newcomers. It is a searchable tool that is easy to use and helps link newcomers to services and programs in their communities, both urban and rural. Across the United States there are many amazing on-the-ground organizations doing important work to welcome newcomers, help them find employment, and support their basic needs, yet research shows that newcomers are often unaware of these services and vastly under-utilize existing resources. We created FindHello to overcome this problem and help connect newcomers to existing sources of support. It is available online and as a mobile app. One popular feature is that anyone can submit information to add new services or improve entries.

Fatima, a refugee from Sudan, recently moved to a small town in the Midwest to start a new job. She had initially been resettled in a large city, but could not afford to live in the city on her minimum wage job. She moved to a rural community because a family member told her she would be better able to support herself. Fatima was nervous to move somewhere without many services for refugees. “I could not believe it when I found [FindHello] and found a small shop that sells Halal meat,” said Fatima. Fatima also used the database to find a low-cost health clinic near her house where she could take her son. “I searched and found a doctor I could walk to with my son,” she said.

4) Easing fears

How will the Executive Order impact refugees

Within 24 hours of the 2017 Executive Order banning travel from 7 countries, we put together simple explanations of the order and had them translated into 16 languages. Over 20,000 individuals viewed these pages, and organizations working with refugees around the country printed the translations and gave them out. This helped ease the terrible fears of newcomers, many of whom did not understand the order and were afraid they were going to be forced to leave the United States. Some of the most visited pages on our site were the ones translated into languages that are very hard for newcomers to find: Karen, Nepali, and Dari, for example.

We continue to post translated updates about the effects of the order as well as information bulletins for asylum seekers and TPS holders to help ease fears and provide accessible information.

Poe, a refugee from Burma, wondered if the Executive Order targeted Karen refugees. “It felt like we were being targeted by the government again, this time just for being refugees,” said Poe. Poe looked to our website to find information for him and his friends. “I have a friend who had gone to Thailand to see his mother because she was sick,” said Poe. “But he was very worried he could not get back into the U.S” since the ban was announced while he was abroad. Poe found the information he needed on the USHello website, in Karen language, so that he could help his friend.

“He [Poe’s friend] felt much better after he read and understood the information in our Karen language. There was no other place to find information in Karen. This is a time when many of us [refugees] are scared and confused. We are glad to have a place to find the information we need,” said Poe.

5) Keeping newcomers safe

Keeping newcomers safe

In partnership with Church World Service (CWS), USAHello has created numerous resources to ensure newcomers are aware of their rights and are trained to respond to threats and racism. Together, USAHello and CWS created simply written Know Your Rights materials, translated into languages spoken by refugees and immigrants. We then hosted two webinars to train newcomers, focusing on those groups being targeted right now through the proposed travel ban. Following recent acts of violence aimed at newcomers, we also created language-appropriate materials to train newcomers how to respond to threats or racist comments.

Omar, a refugee from Somalia, said: “This information is really important for our communities right now. My mother and sister are often targeted because they wear headscarves. This information helped them better understand what they can do and helped them feel safe.”

6) Creating environments for all students to succeed in our schools

Educating Refugee and Immigrant Students

In partnership with Ontario 8c School District and with support from the Oregon Community Foundation, we piloted our Educating Refugee and Immigrant Students online professional development course with 15 educators, administrators, and school professionals. The course is helping teachers make a difference and is now offered through Montana State University for credit and as a free, self-paced course at the Carey Institute for Global Good.

McKenzie, one of the educators in the pilot program said, “I loved the focus on student assets and highlighting them in the classroom … the information is applicable to refugee students but really, to ALL students in my class.”

7) Showing community members how to make a difference

Refugee community support

USAHello offers a free, two-hour online course to train community members to better interact, volunteer and work with newcomers. The course is a great tool for on-the-ground organizations who can use it to prepare volunteers and employees, as well as for any community member who simply wants to understand how to best interact with their newest neighbors. The course was featured in a New York Times article. Those who take the course self-report better understandings of the resettlement process, more confidence in their abilities to interact in cross-cultural environments, and a better idea of how to support individuals who have fled war, violence, and other trauma.

“This course gave me a better insight on not only the process refugees must go through, but also all of the trauma and challenges they must face when arriving to a new country. It also gave me knowledge on how to understand and gain cross-cultural communication skills.” – Lisette, one of the individuals who completed the course and a refugee family mentor in her own community.

8) Nurturing and supporting newcomer leaders

Nurturing newcomer leaders

One important value of USAHello is to respect and celebrate the wealth of experience newcomers bring with them to the United States. We are committed to having a board of directors that comprises at least half newcomers. This balance allows us to learn from one another and enriches the leadership of the organization with many different perspectives. Our former board chair was a refugee from Bhutan and our current chair is a refugee from Sudan. All of our newcomer board members bring tremendous experience and understanding of the needs of newcomers, as well as the ability to speak for and support their communities. USAHello’s Refugee Technology and Advisory Board members not only provide input on needs of their communities and usability of our website, but also receive leadership training and participate in decision making with our board.

Mohy Omer not only serves as our chair but is a delegate to the United States Refugee Congress. “I serve on USAHello’s board because this is the exact resource I wish had existed when I was resettled to the United States – a single place to find all of the information I needed. I am incredibly grateful to be a part of this organization and to work with such a tremendous, committed team.”  Mohy believes being a good leader means continually asking yourself why you are here and what the deeper reason is for dedicating one’s time to a cause. “We are all here because we truly care about the mission of USAHello and to provide refugees with information and resources they need to succeed,” says Mohy.

9) Helping newcomer moms finish high school

Helping refugee moms

USAHello’s GED® preparation program is a free online class to help refugees finish their high school educations and earn high school equivalency diplomas. It took us longer than we expected to build our curriculum because of the intense amount of effort required to make the curriculum accessible for low-literacy individuals and those with a wide variety of educational backgrounds including interrupted educations. In 2018, we more than 10,000 active leaners in the class. The majority of these learners are women, many of whom are home taking care of children. These women often have fewer opportunities to integrate into US society or finish their educations. Our GED® program was built exactly for this population – women who can take the lessons on their phones or computers and study at their own pace.

“I came to the United States when I was 19, with one baby. I did not have the chance to finish school in camp. I now have three children and I can’t drive. My husband is working two jobs and comes home late. When I found the GED® program, I was so happy to study. I have already finished Language Arts and Social Studies and now I take the Science Unit. The proudest day for me will be when I finish school.” – A refugee mom in the course

10) Sharing the voices of newcomers so they can make a difference, too

Sharing the voice of newcomers

Our Voices blog is a place where we feature stories written by newcomers for newcomers. The goal of Voices is to help newcomers learn about challenges other newcomers have faced and to get advice about overcoming those challenges. It’s a place for newcomers to share their ideas about how to settle into life in the United States. Many write about topics covered in our resource pages to enrich and bring alive the information with a human story. The blog also provides an opportunity for newcomers to practice their writing, earn a small amount for publishing their work, and boost their resumes.

Pakshan, a refugee from Iraq, both reads and writes for Voices. She is proud to write for Voices because “It makes me feel like my experiences matter. I am happy to share what I learned to help other refugees when they come to the USA.”

We are proud to share how we are making a difference for newcomers. We could not do our work without the support of individuals like you. You are making a difference, too.

USAHello’s advantage is that our programs exist entirely on the internet. Our reach is limitless. Our goal is to help newcomers build successful new lives and become contributing members of strengthened communities.

Refugees shaking hands

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