Yuav ua li cas mus rau tus kws kho mob

English kujTsis English

Koj puas yuav tsum tau kawm yuav ua li cas mus rau tus kws kho mob nyob rau hauv America? Nyeem txog kev nrhiav ib tug kws kho mob, ua ib lub sij hawm thiab hais lus rau koj tus kws kho mob. Nrhiav tawm yuav ua li cas yog tias koj xav tau ib tug neeg txhais lus.

Do you need to learn how to go to the doctor in America? Read about finding a doctor, making an appointment and talking to your doctor. Find out what to do if you need an interpreter.

Yuav ua li cas kuv mus rau tus kws kho mob

How do I go to the doctor

Yuav ua li cas kuv nrhiav tau ib tug kws kho mob?

How do I find a doctor?

Feem ntau cov zej zog muaj kev noj qab nyob chaw zov me nyuam los yog noj qab haus huv tsev kho mob nrog tus kws kho mob thiab cov lwm yam kev pab kho mob. Koj muaj peev xwm nug cov phooj ywg thiab neeg zej zog uas lawv pom zoo kom. Koj muaj peev xwm nug koj tus resettlement chaw ua hauj lwm los yog cob qhia los pab koj nrhiav ib tug thawj kws kho mob - koj niaj hnub tsev neeg tus kws kho mob.

Most communities have health centers or health clinics with primary care providers and other medical services. You can ask friends and neighbors who they recommend. You can ask your resettlement office or mentor to help you find a primary care provider – your everyday family doctor.

Koj yuav tau saib nyob rau hauv FindHello rau cov kws kho mob nyob rau hauv koj lub zos. Muaj ntau ntawm cov chaw muab kev pab muaj kev pab rau cov neeg tawg rog thiab lwm yam cov neeg tuaj tshiab thiab rau cov neeg tsis muaj kev tuav pov hwm.

You can also look in FindHello for healthcare providers in your city. Many of these providers offer services for refugees and other newcomers and to people without insurance.

Yuav ua li cas yog tias kuv muaj ib qho xwm ceev?

What if I have an emergency?

Yog hais tias koj muaj ib lub neej-tuag thaum muaj xwm ceev, koj yuav tsum mus hauv koj lub zos lub tsev kho mob lub thaum muaj xwm ceev department los yog hu rau 911.

If you have a life-threatening emergency, you should go your local hospital’s emergency department or call 911.

Rau kev kho mob tej teeb meem uas tsis yog xwm txheej ceev, tab sis koj tseem xav tau ib tug kws kho mob sai sai, koj yuav mus rau ib qho mob ceev kho mob thiab taug kev-nyob rau hauv tsev kho mob. Cov feem ntau muaj yav tsaus ntuj thiab weekend sij hawm thiab muab kev pab yam tsis muaj ib lub sij hawm.

For medical issues that are not emergencies, but you still need a doctor quickly, you can go to an urgent care and walk-in clinics. These often have evening and weekend hours and provide care without an appointment.

Rau tej lwm tus kws kho teeb meem, ntau mob, los yog xav tau ib daim tshev-up los yog txhaj tshuaj, koj yuav tsum tau ua ib lub sij hawm nrog ib tug kws kho mob.

For any other healthcare problems, common illnesses, or to get a check-up or vaccinations, you should make an appointment with a primary care doctor.

Yuav ua li cas kuv ua ib lub sij hawm mus rau tus kws kho mob?

How do I make an appointment to go to the doctor?

Koj yuav tsum tau ua ib qho kev teem sij hawm mus saib tus kws kho mob. Koj yuav ua tau ib lub sij hawm los ntawm kev hu mus rau tus kws kho mob lub chaw ua hauj. Yog hais tias koj yog lub paj hlwb txog koj English, nug ib tug phooj ywg los yog tus txheeb ze uas yuav pab koj mus ua kom lub xov tooj los yog mus rau tus kws kho mob nrog koj. Koj tseem thov tau lub chaw ua hauj lwm kom tau ib tug neeg txhais lus rau lub xov tooj mus rau pab koj sib txuas lus nrog rau lawv. Saib hauv qab no rau yuav ua li cas los npaj rau tus hu.

You will need to make an appointment to see the doctor. You can make an appointment by calling the doctor’s office. If you are nervous about your English, ask a friend or relative to help you to make the call or to go to the doctor with you. You can also ask the office to get a translator on the phone to help you to communicate with them. See below for how to prepare for the call.

Ua ntej hu, nrhiav koj tus kws kho daim ntawv fajseeb khomob

Before calling, find your health insurance card

Tus kws kho mob chaw ua hauj lwm yuav nug rau cov lus qhia txog koj. Koj cov ntawv kho mob cov lus qhia (Yog hais tias koj muaj kev tuav pov hwm) yog nyob rau hauv koj cov ntawv kho mob daim ntawv.

The doctor’s office will ask for information about you. Your health insurance information (if you have insurance) is on your health insurance card.

Qauv kho mob card

Sample medical card

  • tug ID # (Qhov no yog feem ntau yog ib tug ntev txoj hlua ntawm tus xov tooj thiab cov tsiaj ntawv nyob rau hauv pem hauv ntej ntawm lub card)
  • Lub npe ntawm koj daim ntawv kho mob txoj kev npaj
  • Hnub ntawm kev cuv npe rau koj cov kev tuav pov hwm txoj kev npaj
  • Member ID # (This is usually a long string of numbers and letters on the front of the card)
  • Name of your insurance plan
  • Date of enrollment for your insurance plan

(Yog hais tias koj tsis muaj cov ntaub ntawv muaj nyob rau, koj hu tau rau koj daim ntawv kho mob lub tuam txhab thawj thiab lawv yuav tsum tau qhia rau koj cov ntaub ntawv hauv xov tooj yog li ntawd koj yuav tau muab nws sau cia.)

(If you don’t have this information available, you can call your insurance company first and they will be able to tell you the information over the phone so that you can write it down.)

Yog hais tias koj tsis muaj ntawv kho mob tsis tau, nrhiav seb yuav tso tau kho mob nyob rau hauv lub teb chaws USA.

If you do not have health insurance yet, find out how to get health insurance in the USA.

Thaum koj hu xov tooj rau

When you call

Thaum ib tug neeg teb xov tooj, qhia rau lawv paub tias koj yuav tau mus nrhiav ib tug kws kho mob thiab koj xav teem lub sij hawm ib lub sij hawm. Koj yuav tsum tau piav qhia txog dab tsi rau. Yog hais tias koj xav tau mus nrhiav ib tug neeg txhais lus, tam sim no yog ib tug zoo lub sij hawm thov kev pab.

When someone answers the phone, let them know that you need to find a doctor and you want to schedule an appointment. You will need to explain what it is for. If you need them to find an interpreter, now is a good time to ask for help.

Cov neeg nyob rau ntawm tus kws kho mob lub chaw ua hauj yuav nug cov lus nug hais txog koj thiab koj kev kho mob tuav pov hwm. Lawv yuav muab koj ib lub sij hawm lub sij hawm. Yog hais tias yog ib tug zoo lub sij hawm rau koj, koj yuav hais tias yog thiab koj lub sij hawm yuav tsum teem. Yog hais tias lub sij hawm lawv muaj kev tsis zoo rau koj, qhia rau lawv tam sim ntawd, thiab lawv yuav saib rau lwm lub sij hawm uas yog zoo dua rau koj.

The person at the doctor’s office will ask questions about you and your health insurance. They will offer you an appointment time. If that is a good time for you, you can say yes and your appointment will be scheduled. If the time they offer is not good for you, tell them right away, and they will look for another time that is better for you.

Sau lub sij hawm, hnub, thiab chaw nyob ntawm lub sij hawm.

Write down the time, date, and address of the appointment.

Thaum koj tau ua koj lub sij hawm, sim kom nws

Once you have made your appointment, try to keep it

Muaj ntau cov kws kho mob muaj nruj tshem tawm cov kev cai, qhov twg cov neeg mob yuav tau them rau kev teem caij yog hais tias lawv tsis tau tuaj los yog yog hais tias lawv rho ntawm tus xeem feeb. Tsis tas li ntawd, Yog hais tias ib tug neeg mob pheej tsis tshua mus ntau dhau lawm teem caij tsis tau hu mus rho, uas tus neeg mob tej zaum yuav tsis txais tos nyob rau ntawm chaw ua hauj lwm.

Many doctors have strict cancellation policies, where patients have to pay for appointments if they do not come or if they cancel at the last minute. Also, if a patient misses too many appointments without calling to cancel, that patient may not be welcome at that office.

Txiav koj lub sij hawm

Canceling your appointment

Sim hu rau ob hnub ua ntej yog tias koj tsis tau ua ib lub sij hawm. Txawm ib hnub tom ntej los sis tib lub hnub yog ib qho zoo tshaj li tsis hu rau tag nrho cov. Yog hais tias koj hu rau tsawg kawg yog ib hnub ua ntej koj lub sij hawm, koj yuav tsis txhob ib tug tshem tawm tus nqi.

Try to call two days before if you cannot make an appointment. Even one day ahead or the same day is better than not calling at all. If you call at least one day before your appointment, you will avoid a cancellation fee.

Nej yuav tsum lub sij hawm rau koj lub sij hawm

Be on time for your appointment

Thaum koj mus rau tus kws kho mob, qhia rau lub sij hawm los yog thaum ntxov rau koj lub sij hawm. Feem ntau, koj yuav tsum tau sau tawm ib co ntaub ntawv ua ntej koj mus rau qhov chaw ua hauj lwm. Yog hais tias koj yog tsis meej pem txog dab tsi sau nyob rau hauv cov ntaub ntawv, koj yuav tau nug ib tug phooj ywg, txheeb ze, los yog lub chaw ua hauj lwm txais tos qhua los pab koj.

When you go to the doctor, show up on time or early for your appointment. Usually, you will have to fill out some forms before you to the office. If you are confused about what to write in these forms, you can ask a friend, relative, or the office receptionist to help you.

Nco ntsoov, Yog hais tias koj yog lig heev rau koj lub sij hawm, nws yog tau hais tias koj lub sij hawm yuav tsum tau muab tam sim ntawd thiab koj yuav tsis tau tso cai mus saib tau tus kws kho mob. Tsis txhob yuav lig!

Remember, if you are very late for your appointment, it is possible that your time will be given away and you will not be allowed to see the doctor. Try not to be late!

Yuav coj li cas rau koj lub sij hawm

What to bring to your appointment

  • Nqa koj daim ntawv fajseeb khomob thiab lwm qhov chaw ntawm kev them nyiaj uas koj xav tau
  • Nqa ib daim ntawv teev txog tej yam tshuaj uas koj noj
  • Nqa ib daim ntawv teev txog tej yam paub tsis haum
  • Sau cov lus nug uas koj muaj tus kws kho mob thiab coj lawv nrog koj
  • Ntawv thiab cwj mem nyob rau hauv cov ntaub ntawv koj xav mus sau sau ntawv
  • Bring your insurance card and any other source of payment that you need
  • Bring a list of any medication that you take
  • Bring a list of any known allergies
  • Write down any questions you have for the doctor and bring them with you
  • Paper and pen in case you want to write down notes

Yuav ua li cas kuv tham nrog cov kws kho mob?

How do I talk to the doctor?

Ntawm no yog ib co tswv yim rau yuav ua li cas rau kev sib txuas lus thaum koj mus rau tus kws kho mob,

Here are some tips for how to communicate when you go to the doctor,

Siv sau ntawv

Take notes

Sau tej lus nug koj yuav tsum nqa nrog koj thaum koj mus ntsib koj tus kws kho mob. Thaum lub sij hawm koj lub sij hawm, koj muaj peev xwm coj cov ntawv uas koj kawm. Tej zaum koj yuav xav mus coj ib tug neeg hauv tsev neeg los yog cov phooj ywg nrog koj mus sau ntawv. Hais tias txoj kev uas koj yuav tsom koj rau nug cov lus nug uas koj muaj thiab mloog dab tsi koj tus kws khomob tau hais.

Write down any questions you have to bring with you when you see your healthcare provider. During your appointment, you can take notes on what you learn. You may wish to bring a family member or friend with you to take notes. That way you can focus your attention on asking the questions you have and listening to what your provider has to say.

Nug cov lus nug

Ask questions

Tsis txhob txaj muag nug rau ib yam dab tsi yuav tsum tau rov. Koj yuav tau nug tus kws kho mob sau ib cov ntsiab lus ntawm koj lub sij hawm thiab tej ntaub ntawv hais txog cov tshuaj koj yuav tsum coj. Koj muaj peev xwm ces hais ib tug phooj ywg txhais lus cov ntaub ntawv kom paub tseeb tias koj to taub. Yog hais tias koj tseem muaj lus nug, koj muaj peev xwm hu rau tus nais maum ntawm tus kws kho mob lub chaw ua hauj tom qab koj lub sij hawm.

Don’t be embarrassed to ask for something to be repeated. You can also ask the doctor to write a summary of your appointment and any information about prescriptions you need to take. You can then ask a friend to translate the information to make sure you understand. If you still have questions, you can call the nurse at the doctor’s office after your appointment.

Xav paub ntau ntxiv

Learn more

Koj tus kws kho tej zaum yuav ua rau ib tug mob, uas yog tus qhia kom paub txog cov kev mob rau koj. Xyuas kom tseeb tias koj to taub yog vim li cas lawv twb ua tau tus mob thiab thov kom lawv pom zoo kom cov kev pab los pab tau koj kawm ntxiv txog tus mob. Hais kom lawv saib txhais cov lus qhia txog tus mob.

Your provider may make a diagnosis, which is the identification of the specific illness affecting you. Make sure you understand why they’ve made the diagnosis and ask them to recommend resources to help you learn more about the illness. Ask them to look up translated information about the diagnosis.

qhov tseeb

Be truthful

Mus ua ib tug mob, koj tus kws khomob yuav nug koj cov lus nug txog koj tam sim no thiab yav tag los noj qab haus huv keeb kwm. Nws yog ib qho tseem ceeb uas koj teb cov lus nug no ncaj ncees thiab meej. Cov ntaub ntawv koj muab no yuav pab nyiaj tso ncaj qhov kev kho mob uas koj tau txais.

To make a diagnosis, your provider will ask you questions about your current and past health history. It’s important that you answer these questions honestly and accurately. The information you provide will help direct the care you receive.

Xyuas kom tseeb tias koj to taub

Make sure you understand

Raws li koj lub teem caij tas kom paub tseeb tias koj to taub cov kauj ruam tom ntej. Koj tus kws kho tej zaum yuav hais tias koj tsis tas yuav rov qab mus txog tom ntej no tsis tu ncua sijhawm teem tseg los yog tej zaum lawv yuav xav pom koj ua ntej los yog tau koj xa mus rau ib tug kws kho mob rau.

As your appointment ends make sure you understand the next steps. Your provider may say you don’t need to return until your next regularly scheduled appointment or they may want to see you sooner or have you referred to a specialist for treatment.

Nco ntsoov hais tias koj yog ib tug tseem ceeb link nyob rau hauv koj tus kheej tus kws kho txoj kev npaj. Yog hais tias koj yog tsis meej pem hais txog dab tsi los tom ntej no, nug rau lub hom phiaj yuav tsum tau piav qhia dua. Koj tseem thov tau kom lawv sau cia rau hauv txoj kev npaj thiab hnub rau txhua yav tom ntej tau teem tseg. Xyuas kom tseeb tias koj muaj ib tug xov tooj rau koj tus kws kho mob kom koj thiaj li muaj peev xwm hu rau lawv yog tias muaj lus nug tshwm sim ib zaug koj rov qab mus tsev.

Remember that you are an important link in your own healthcare plan. If you are confused about what comes next, ask for the plan to be explained again. You can also ask them to write down the plan and the date for any future appointments. Make sure you have a phone number for your healthcare provider so you can contact them if any questions arise once you return home.

Thov kev pab thaum koj xav tau nws

Ask for help when you need it

Cia li zoo li nyob rau hauv ib tug kev kho mob chaw ua hauj lwm, yog koj mus rau tus kws kho mob rau kev kho mob nyob rau hauv lub tsev kho mob, koj yuav tsum to taub txoj kev rau txoj kev kho koj. Tsev kho mob muaj ib tug loj neeg ua hauj lwm nrog ntau tus neeg ua hauj lwm hauv cwj pwm txawv, tab sis yuav muaj ib tug kws kho mob los yog lwm yam mob rau koj. Tus neeg no yog thaum kawg lub luag hauj lwm rau txoj kev kho koj thiab koj yuav tsum paub lawv yog leej twg. Koj yuav tsum tau muab ib tug kws tu neeg mob heev. Nurses yog zoo kev pab thiab koj yuav tsum xav tias dawb nug lawv tej lus nug uas koj muaj.

Just like in a medical office, if you go to the doctor for care in a hospital, you need to understand the plan for your care. Hospitals have a large staff with many people serving in different roles, but there will be a doctor or other provider assigned to you. This person is ultimately responsible for your care and you need to know who they are. You will be assigned a nurse too. Nurses are wonderful resources and you should feel free to ask them any questions you have.

Yam tseem ceeb los nco ntsoov

Important things to remember

1. Xaiv ib tug thawj kws kho mob. Qhov no yuav tsum tau koj lub ntsiab kws kho mob thiab cov thawj neeg uas koj feem ntau yog mus rau ua ntej yog koj muaj mob.

1. Choose a primary care provider. This will be your main doctor and the first person you usually go to first if you get sick.

2. Yog hais tias koj muaj mus ntsib ib tug kws kho mob tshiab, nco ntsoov lawv yog nyob rau hauv koj daim ntawv kho mob network kom koj daim ntawv kho mob yuav them rau cov mus ntsib. Qhov no yuav pab tau koj kom tsis txhob tau txais ib tug loj nqi nyob rau hauv lub mail hais tias koj tsis xav kom.

2. If you have see a new doctor, make sure they are in your insurance network so that your insurance will pay for the visit. This will help you to avoid receiving a large bill in the mail that you didn’t expect.

3. Nqa koj daim ntawv fajseeb khomob nrog koj mus rau txhua txhua kev kho mob lub sij hawm los yog mus saib rau lub tsev muag tshuaj.

3. Bring your insurance card with you to every medical appointment or visit to the pharmacy.

4. Yog hais tias koj noj cov tshuaj, yeej ib txwm coj ib daim ntawv teev cov npe ntawm cov tshuaj uas koj noj.

4. If you take medications, always bring a list with the names of the medications that you take.

Language nkag

Language access

Koj muaj txoj cai yuav tsum tau sib txuas lus tau yooj yim nrog koj tus kws kho mob. Yog hais tias koj los yog ib tug neeg hauv tsev neeg yog muaj teeb meem ntawm tus kws kho mob lub chaw ua hauj vim cov lus, koj yeej ib txwm hais rau ib tug neeg txhais lus. Feem ntau cov kws kho mob lub chaw ua hauj lwm thiab cov tsev kho mob yuav tsum tau kom tau ib tug neeg txhais lus nyob rau hauv tus neeg los yog nyob rau hauv lub xov tooj uas yuav pab tau koj.

You have the right to be able to communicate easily with your doctor. If you or a family member is having difficulty at the doctor’s office due to language, you can always ask for an interpreter. Most doctor’s offices and hospitals will be able to get an interpreter in person or on the phone who can assist you.

Xav paub ntau ntxiv

Learn more

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