USAHello helps millions of immigrants navigate complex systems with accessible, multilingual resources that build knowledge, foster security, and cultivate belonging.

Whether navigating the asylum process, understanding local benefits, avoiding scams, or planning for the future, our digital tools meet people where they are—with clarity, dignity, and respect.

What We Do

USAHello is the leading online information and learning hub tailored for underserved and isolated immigrant communities across the United States. We proactively address the highest information barriers: poor access to social services, limited English proficiency, and overly complex policies and systems. We understand the overwhelm and confusion that can accompany their journeys.

Our comprehensive platform includes:

We are committed to unparalleled accessibility, ensuring our resources are:

  • Available in 10+ languages and written so that anyone can understand.
  • Designed to be easily found through search engines, so immigrants looking for answers in their own language can find information quickly and reliably.
  • Mobile-friendly and delivered in diverse formats, including written text, video, and community-driven social media.

We continually monitor shifts in policy, misinformation trends, and user priorities so we can rapidly respond with what’s needed, where it’s needed, and in a format people trust and understand. Looking ahead, we’re expanding our online learning to provide digital literacy and safety preparedness skills, developing regional information hubs for state and local policy relevance, and addressing the spread of misinformation.

Why It Matters

Too many immigrants in the U.S. face isolation, disinformation, and digital exclusion. Millions struggle to access accurate and important information due to significant barriers like language, literacy, geography, and low institutional trust. A hostile policy environment and fear further exacerbate these challenges. Misinformation spreads rapidly, leading to scams, missed services, and lasting harm. Even accurate resources can be misinterpreted if they aren’t clear, accessible, or findable.

USAHello responds to these urgent needs, offering trustworthy, user-friendly information that:

  • Builds a foundation for agency, confidence, and long-term stability
  • Reduces confusion, fear, and disorientation
  • Helps people make informed decisions

How We Work

We build digital infrastructure that makes critical information easy to find, easy to understand, and easy to act on—especially during moments of transition or uncertainty.

Our work is guided by these core principles:

  • Digital-first and scalable: We use technology to reach millions efficiently and cost-effectively.
  • Designed for accessibility: We create multilingual, mobile-first, and plain-language resources, optimized for online discovery, ensuring everyone can find and understand vital information.
  • Agile and responsive: We monitor digital trends and misinformation, adapting content quickly to meet emerging needs.
  • User-centered and asset-based: We respect the strengths and lived experiences of immigrant communities and design tools with their real needs in mind.
  • Emotionally aware: We address the isolation, anxiety, and fear that often accompany the immigration process.
  • Practical: Our information builds essential knowledge and skills, from navigating complex legal processes and crises (like asylum or policy shifts) to new programming focused on developing digital literacy and risk mitigation.
  • Expert-informed and community-driven: We partner with legal reviewers, service providers, and immigrant communities to ensure our content is accurate, relevant, and grounded in lived experience.

Everything we publish is designed for clarity, usefulness, and trust — because good information only matters if people can find it and act on it.

Our Impact

In 2024, more than four million people turned to USAHello for clear, actionable answers in the moments they needed them most. Our free virtual classroom helped 79,000 students prepare for their GED and U.S. Citizenship exams.

Our work helps immigrants:

  • Make informed decisions about legal processes, safety, and daily life
  • Find services and support they didn’t know were available
  • Build knowledge and confidence to take the next step
  • Move from survival to stability—and toward long-term belonging

This individual impact contributes to something larger: a more informed, inclusive, and connected society.

Our Story

USAHello was founded in 2011 as the Refugee Center Online in response to a gap in accessible digital information for newly arriving refugees. As the digital divide persisted — especially for people with limited English and few local connections — our work expanded to serve immigrants of all backgrounds in the U.S.

In 2019, we became USAHello to reflect a broader, more inclusive mission. That same year, we also helped launch ItaliaHello, a sister platform serving migrants in Europe.

Today, USAHello is a trusted resource for millions of people. Our sustained growth reflects the increasing demand for clear, multilingual information immigrants can rely on.

USAHello is a registered 501(c)3 non-profit organization (EIN 45-3789421). Our annual financial statements are available here.

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