¿Cuándo debo llamar a la policía?

Es conveniente saber qué hacer en una emergencia. Saber cuándo llamar a la policía es importante. Cuando Ud. llama a la policía, puede ayudar a protegerse además de ser buen ciudadano. Usted puede llamar a la policía desde cualquier teléfono en cualquier lugar de los EE.UU. marcando 911.


policía sonriente
Foto cortesía de Peter Martin Hall

When to call the police

Police are there to call in an emergency and for other reasons.

Call the police in all of the following emergencies:

  • A crime, especially if is still in progress, such as a theft or burglary
  • A car crash, especially if someone is injured
  • A fire
  • A medical emergency, such as heart attack, uncontrollable bleeding, or allergic reaction
  • Domestic violence or suspicion of a child being neglected, physically or sexually abused
  • Anything else that seems like an emergency

You may also call the police when there is suspicious activity:

  • Someone wandering through yards in the neighborhood – this could be a sign that the person is trying to break in into a house
  • Someone trying to open car doors – this could be a sign that the person is trying to steal a car

Do not assume someone else has already called the police when something suspicious is happening. People hesitate to call the police for fear of danger or of getting involved. However, the police want to help prevent crime.

What to do when you call the police

To call the police, dial 911. Remain calm when calling and give your name, address, and phone number. If you are using a cellphone, provide the state and city you are calling from. Then tell the person why you are calling. Follow any instructions you are given. For example, the dispatcher might say, «Stay on the line,» or «Leave the building.»

If you dial 911 by mistake, do not hang up because that could make 911 officials think that an emergency really exists. Instead just tell the person that you called by mistake.

What happens when you call the police

Most American police departments have a communication center.  The communication center staff reach police officers on a radio in their vehicles. Individual police officers also carry headsets, like earphones. Police cars have a computer linked to a network. The computer allows them to view vehicle information, criminal records, and other sensitive information.

Responsibilities of the police

Law enforcement officers, or police officers, are given certain powers to enable them to do their work. They have wide-ranging responsibilities.

Arresting suspected criminals

When there is a reason to believe that a person has committed a serious crime, an officer can handcuff and arrest a person. The powers of the law enforcement are typically enforced only in cases where the law has been broken and a suspect must be identified and apprehended. Crimes include burglary, drug trafficking, murder, and robbery. The detained person will be taken to a police station or jailed depending on a bail.

Maintaining order

When police officers are out policing communities, their main objective is to maintain order. Their job entails keeping peace and preventing behaviors which might disturb others. Prevention ranges from intervening in a fight to stopping loud music playing. In these cases the situation is handled with discretion rather than as a crime. However, there might be instances when these situations can violate the law.

Providing first aid, vehicle assistance, tourist information, and public education

Police agencies are available year-round, 24 hours a day, so citizens call the police department not only when in trouble but when in inconvenient situations as well. As a result, police services go beyond combating crime to assisting with vehicle breakdowns, providing information about other agencies, and helping locate lost pets or property.

Who are the police?

Law enforcement is one of the three parts of the US criminal justice system.The other parts are the law courts and corrections (punishment and prisons). Law enforcement is run by several government agencies. Different agencies work together to try to stop crimes. There are three different types of agencies:

Federal law enforcement

Federal means to do with the whole country, and federal agencies have authority to enforce the law all over the USA. The Department of Justice is responsible for the law at the federal level. Other agencies include the Federal Bureau of Investigation (FBI), the Drug Enforcement Administration (DEA), the United States Marshals Service, and the Federal Bureau of Prisons among others.

State law enforcement

State agencies provide law enforcement services across their state. Their duties include investigations and state patrols – they may be called state police or highway patrol. Capitol police, school campus police, and hospital police are other branches that operate under the state agency.

Municipal law enforcement

Towns and cities have their own police departments. They work with state law enforcement to ensure safety. The biggest cities  may have very large police departments with thousands of police officer. Small towns may have just  a few officers.

Esta información es orientativa y se actualiza con la mayor frecuencia posible. USA Hello no brinda asesoramiento legal, ni ninguno de nuestros materiales está destinado a ser tomado como asesoramiento legal. Si está buscando un abogado o ayuda legal, podemos ayudarlo a encontrar servicios legales gratuitos y de bajo costo.